VoIP In Detail covers everything related to VOIP, software, hardware, service providers, reviews, configurations, standards, tips & tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony. Mountain View, CA (Jun 25, 2009) — eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today launched a program that will allow enterprises with obsolete and non-integrated systems for customer service management to easily switch to eGain’s top-rated solution for multichannel customer service. The promotion is available immediately to US and Canadian businesses that have existing on-site deployments from the vendors listed later in this announcement.
Enterprises with legacy, non-integrated customer service products face non-existent product road maps or costly, forklift upgrades to new unproven versions. eGain provides an established, cost-effective alternative with eGain Service™, the industry’s most comprehensive customer interaction hub software suite. It offers rich next-generation web self-service, chat, co-browsing, email, SMS, fax, postal mail and notification management, call tracking and resolution, knowledge management, and service fulfillment capabilities on a common platform. Unlike CRM generalists, eGain has focused exclusively and consistently on enterprise customer service needs, delivering unified, best-of-breed customer service applications on a single platform.
To make it easy for businesses to move to eGain, the company is launching the eGain SafeSwitch Program. Here are the details:
• Incumbent on-site software deployments that qualify for this program include those from the following vendors:
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• Brightware/FirePond
• Colloquis
• Kaidara
• KANA
• KNOVA/Consona
• Mustang/Quintus
• noHold
• Talisma
• No license fee for acquiring eGain software to replace existing vendor licenses, one for one. The client will pay the ongoing support fee.
• Proven, rapid, and low-cost adapter-based upgrade to eGain Service. Typical conversion effort would be in weeks, not months.
“Businesses are actively replacing dead-end vendor products in favor of cost-effective, leading-edge platforms for unified multichannel customer service.” said Ashu Roy, CEO of eGain. “Our SafeSwitch Program will make the decision even easier for them.”
How to Get Additional Information
To qualify for the eGain SafeSwitch Program, visit www.eGain.com/SafeSwitch to submit an inquiry…
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eGain Makes It Easy To Switch To Its Service Solution
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